Shipping & Delivery

How much will I pay for shipping and delivery?
The shipping and delivery charges will be displayed in your final order summary, just before you click to authorize the payment of your order. 

 

Do you offer free delivery?
A lot of  products sold on JgnTgkBahaya are eligible for free delivery to West Malaysia. 

 

However, some products are not eligible for free delivery. This may include fragile, high-value or bulky items, discounted items, promotional items or special deals, and other items that require special delivery. So don't forget to check the shipping and delivery charges which will be displayed in your final order summary, just before you click to authorize the payment of your order.

 

By authorising your payment to JgnTgkBahaya, you are deemed to have reviewed and approved all charges, including shipping fees.

 

The actual shipping and delivery charges will be displayed in your final order summary.

 

DELIVERY

When will I receive my order?
On each product page, you will be able to find the estimated delivery period of this particular product. The timelines will vary by merchant, product and delivery areas.
Once your payment and shipping details have been verified, you will receive an email from us indicating that your order is being processed. The email will provide you with more information regarding the expected delivery schedule.

 

If you are a registered customer, you may check the status of your order in your JgnTgkBahaya account at any time. You will receive acknowlege email regarding to shipping tracking number and just click on that attached link, you will update delivery status automaticly.  Please sign in with your email address and password, and click on ‘My Orders’.

 

If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 working days to the estimated delivery date of your order.

 

About Undeliverable Packages
Occasionally, packages are returned to us as undeliverable after 2 delivery attempts. When the carrier returns an undeliverable package to us, We will charge a handling fee of RM10 and shipping charges again to resend  undeliverable packages.


Reasons for Undeliverable Packages
There are many reasons that a package may be returned to us as undeliverable.
P.O. Box delivery
Incorrect or incomplete address
Delivery restrictions associated with a building, office or residential area
Failed delivery attempts
Damaged item during transit
Item lost in transit
Refusal to accept delivery by recipient
I have ordered several products, will they be delivered in a single time or will it take several deliveries?
It depends on the location where these products are fulfilled from. When you order several products in a single transaction, these products may be currently stored at different locations domestically and internationally. Consequently, their delivery schedule could be different.

 

Can I choose the exact time of delivery?
It is not currently possible to choose the exact time of delivery.

 

Will the delivery courier assemble / install my product?
Our courier partners are not allowed to assemble or install the products that you ordered, due to warranty restrictions.

 

Do you deliver everywhere in Malaysia?
Most of the products offered by JgnTgkBahaya can be delivered anywhere in Malaysia.

 


Do you deliver outside of Malaysia?
Yers, We  accept orders for delivery within Malaysia,Singapore and Brunei. 

 

What happens if I am not at home when the courier is here to deliver?
Whenever our courier partners attempt a delivery but there is no one at home, they leave a card in your mailbox or under the door. Please contact the phone number listed on that card to arrange for an alternative delivery and pick up options in your area. 

 

Can I request for store pickup?
We don’t offer store pickup currently. 

 

Do you deliver to my office address?
Yes. Please provide your office address as the delivery address during the check-out process. Remember to indicate the company name in the address, otherwise our delivery partners may not be able to access the premises. Once your order is placed, you cannot change the delivery address.

 

Do you deliver to a PO Box address?

Not at this time.